Human Resources Director (part 1 of 2)

MQCLEGNDSF

When a church hires an employee, it enters into the world of personnel management. Hiring, keeping, and firing staff requires a vast amount of labor law knowledge plus good management practices in order to provide a legal and healthy work environment.

At some point, a growing church will need to assign the personnel duties to someone. In smaller churches is typically the Personnel Committee while in larger churches it is given to a paid employee as part of their responsibilities. Only in very large churches is there an employee whose sole job is HR.

If you don’t have these assigned to someone, your church will have problems in this area. Be intentional and ensure someone is responsible for HR. Personnel problems are easily prevented but they can become very difficult (in time and money) when they become a grievance. Someone needs to be available to listen impartially to employees and help them work through professional difficulties. Too often it is presumed that the pastor will handle these matters but very few pastors are trained in personnel. Instead, rely on someone who is knowledge in this area of the law.

The next post will have a partial description of the HR responsibilities which should be assigned to someone in the church.

 

Lead On!

Steve

Contractors (part 3 of 6)

MVQ3N1F9J0

Meetings with Vendors

  • Meet with major vendors about once a quarter or every six months—just enough so you know each other and so you have a direct interest in what they are doing for you.
  • If you have any questions, don’t wait for a meeting; send an email or call them. It might lead to a meeting, or it might be handled by phone or email.
  • Very early in the relationship, establish your expectations for the vendor. This includes when you should be notified about replacements or repairs, a price point below which the vendors do not need to get your authorization, how often you all will meet, and anything else that can improve what the vendor can and should do for the church.

 

Lead On!

Steve

 

 

Considerations About Companies That Donate Profits

MIFDXUR2VY

There are an increasing number of companies that donate a portion of their profits to local charities. There are national companies (Target, Kroger, Amazon, Panera, etc.) and also local companies. This is a positive trend – these companies recognize that by donating locally, they can encourage loyalty by their shoppers to stay with them and buy even more. It is a marketing tool by the companies – plain and simple.

There are several things that the non-profits on the receiving end must be aware of and make an intentional decision.

  • The non-profit should consider the cost-benefit analysis: is the time & money spent in promoting this worth the money that will be received?
  • The non-profit is doing advertising for the company. Church members will only know about the “kick back” if the church tells them in bulletins, newsletters, and other communications to the members.
  • The non-profit is endorsing the company. If you don’t like what the company is about, then don’t associate yourself with them. You can remove yourself from their list of approved charities.
  • The non-profit may be favoring one company over another one (which doesn’t have this type of plan) and that might upset some church members. Members might raise this perceived favoritism in a business meeting or other venue.
  • The non-profit must know that in many cases, the benefits are relatively small. The charity should not expect this income to pay wages of any employee.

These are the main factors for a church and non-profit to consider when deciding whether to be linked with a company willing to donate some of their profits. Never enter into these agreements willy-nilly – think wisely and strategically about the relationships.

 

Lead On!

Steve

Contractors (part 2 of 6)

476YVR8THM

Vendor Relationships (part 2 of 2)

  • Remember you are a Christian witness.
    • How you treat the vendor’s people (sales agents, technicians, billing, etc.) is a Christian witness.
      • Some of the vendors may have negative feelings about church due to their past history, but they are willing to do the work at a church because it leads to a paycheck.
      • Their people should be treated with professional respect but also in a way to ensure a positive experience with Christians.
      • When you call a number and get someone in India or a foreign country, you must remember that they know they are talking to a representative of a church, and that might be one of the few times in their lives that the person is exposed to a Christian of any sort.
    • A good, professional relationship developed over months or years allows the church administrator to have a non-threatening conversation about the vendor’s faith walk. Some may feel that is an inappropriate conversation, but a vendor’s relationship to God is far more important than their relationship to a client. The “God question” is not an evangelistic technique; it is asking a simple, non-threatening question in a natural manner.
    • Bill paying is also important in developing a good Christian witness.
      • Some businesses refuse to work with churches because they’ve been stiffed or had payments delayed.
      • Pay bills on time or even ahead of time, talk nicely to the accounts receivable clerk at the vendor, and don’t give the vendor a reason to speak negatively about Christians.

 

Lead On!

Steve

 

Balancing Committee Members

FKX9UUUWQE

Getting the right mix of people on decision-making committees is a science. It is NOT about getting people to agree to serve on a committee. Most churches have several key decision-making committees: finance, personnel, church council, and endowment. The people serving on these critical committees must be wise and patient among several other traits. Here is my list of things to consider when balancing a committee:

 

  • Age & gender
    • You must have a variety of ages and genders. Too much of one will make a committee lopsided in its thinking and unaware of other opportunities.
    • Committees should be almost evenly divided by gender.
    • The average age of a committee, from my experience, should be 45-55. That will mean you have as many people in their 20s & 30s as 60s & 70s giving the committee a nice balance.
  • Institution Memory & New Ideas
    • Committees must have a balance of people who are new to the committee while having others who remember how the church got started or did things a while ago.
    • We all get caught up in our ruts of how we see and do things, even young people. Having a mix allows people to see the perspectives of others.
  • Professional Training (lawyers, engineers, doctors, blue collar, accountants, military, stay home parents, etc.)
    • Every profession teaches its members to think and act differently. Leverage that training to gain the maximum benefit for the church.
    • Too many people from one industry will cause “group think” with little originality. Not including some “stay at home parents” may cause the committee to not remember some common sense items.

 

Be intentional about who is on your committee. Variety is the spice of life. A varied committee will mean more spice to your meetings but it will also mean a better result of their decisions.

 

Lead On!

Steve

Contractors (part 1 of 6)

O7S9P51D9M

Vendor Relationships (part 1 of 2)

  • A professional relationship between each vendor/vendor contact person and the church administrator is a critical factor. That relationship makes later conversations easier and leads to less finger-pointing; it leads to greater respect on both sides for the other’s position and its limitations.
  • A good relationship with a vendor can lead to newer and better contracts in the future—saving the church money.
  • After a few years, a good administrator will develop a sixth sense about vendors. That intuition based on experience will help him/her identify which vendors are just salespeople and which ones truly have the church’s best interest in mind. A good vendor will come to the church with new ideas and products which will help the church save money and labor—not just “get a sale” to meet a quota.

 

Lead On!

Steve

 

 

Power and Influence

TUIRU743JZ

What would you rather have: power or influence?

Let me define these:

  • Power is what Washington, DC has. It passes laws, makes policies, regulates society, and issues orders that control daily life in big and little ways.
  • Influence is what Hollywood has. It creates movies and TV shows which shape culture and change our perspective in overt and subtle ways.

Power is visible – the limos, the buildings, the suits, and other trappings which indicate this person has a great deal of authority. The President of the US is the most stereotypical sign of great power.

Influence is less visible – it is often wrapped up in a person or even just a concept. An artist (Picasso), actor (Marilyn Monroe), or author (Mark Twain) are common examples of influence.

Power is overt while influence can be understated. Power is a command; influence is a change in the way of thinking. Power is intimidating but influence is often welcomed. Power is immediate while influence can take time to take root.

If you had the chance to be a person of power or of influence, which would you choose?

I choose influence – its effects last longer and are received better by others. But that’s me – what about you?

 

Lead On!

Steve

Church Safety, Security, and Emergency Procedures (part 5 of 5)

X4D4WMHSD0

Helpful Tips and Notes

  • A good way to help organize people for carrying out these procedures is to always have a consistent method of using name tags for all workers/volunteers. Depending upon the type of name tag used (e.g. a laminated clip-on type is helpful), each person’s name can be on the front and a brief description of his/her responsibility in time of emergency can be printed on the back.
  • When establishing and carrying out safety/security/emergency procedures, make sure the most appropriate person is the one in authority. These kinds of policies will not be developed effectively or efficiently by a committee. One person who has a clear grasp of the big picture and preferable a law-enforcement mindset is ideal. That person can get input from others and should seek a lot of advice before proposing and implementing a clear set of rules and procedures.
  • Background checks are critical to the safety and security of all members of the church. Anyone who will volunteer to work with minors must have a criminal background check completed on him/her every three years.
  • Emergencies and disasters cannot be kept from happening. But the more prepared a church is to face such situations, the more safe and secure every member will be.

 

Lead On!

Steve