Physical First Impressions (part 5 of 10)

2014 12-December 27 (2080) Barcelona; Sagrada Familia Passion Entrance doors

  • Marked entrance doors
    • Are the doors you want guests to enter clearly marked? If you have multiple buildings, how do guests know what door to come in? Perhaps some clearly visible wording over the door like “Main Entrance” will cut through the confusion.
    • Regular attendees may enter through “short-cut” doors. If a guest follows a member into one of those side doors, the guest is immediately lost – not a good first impression. Help guests know which doors to use (and which not to use).
  • Appearance of entrance area
    • The main guest entrance lobby should be busy with people and signs to convey an image of an active, on-mission church but not cluttered with “funeral parlor” furnishings. Make the first impression an attractive, warm, colorful visual experience.
    • Word of caution – the furnishings in your lobby telegraph the demographic your church seeks to reach. Your grandmother’s furniture, while pretty, will appeal to, well, your grandmother and not 20-somethings. What does your lobby say about your target audience?

 

Lead On!

Steve

 

Physical First Impressions (part 4 of 10)

2016 03-March 15 (7)

  • Lawn care
    • Is your grass cut and leaves raked on Thursday or Friday, especially during your growing season? Do your trees have mulch beds? Every three months, walk the entire church grounds with your lawn care provider – let him know your expectations clearly.
    • Dead trees and dead branches are dangerous to people and cars – cut them down. It’s cheaper than a lawsuit.
    • Trees are great – they help the church’s “green” image and provide shade. But, get trees with color (maples, cherries, crepe myrtles) instead of pines – people driving by will notice colorful trees. Avoid oak trees, they’ll tear up your pavement and sidewalks. Ask your city nursery for advice – you might even get trees for free (I did).
  • Flowers and color beds
    • You need to have something in your color beds year-round (unless your winter flowerbeds are covered in snow). Flowers say a lot to guests – get flowers with lots of colors. I guarantee it will get attention.
    • Get rid of bushes in islands because they block the driver’s view as she looks for an empty spot. If you want bushes, put them against the building (and use azaleas or hydrangeas).

 

Lead On!

Steve

 

Physical First Impressions (part 3 of 10)

2016 01-January 25 (9)

  • Parking lot entrance signs
    • Can drivers see quickly (at 35 mph) where and how to get into your driveway?
    • What about coming in at night, in snow, or rain – is the driveway marked with reflectors, poles, or other visual aids?
  • Parking lot maintenance
    • Every other year get your parking lot re-striped. Well-marked lines help people park cars properly. It also cuts down on “creative parking.”
    • “Creative parking” can lead to fewer actual parking spaces and to a bad impression to guests. It is also a hazard if it blocks access to emergency vehicles.
    • Some first-timers come to an evening performance. Light the parking lot so they can see how to get back to their car and continue their positive experience after the special event. Of course, residential churches need to consider the impact of lighting on neighboring houses and turn off parking lots at a reasonable hour.
  • Guest parking
    • Ensure your guest parking (not “visitor parking”) is near the main entrance doors. Label these clearly so members don’t park there.
    • Some churches replaced “handicap parking” with “Special Needs/Sr. Adult Parking” so police cannot ticket non-handicap vehicles. It serves the same function but gives more flexibility.

 

Lead On!

Steve

 

Physical First Impressions (part 2 of 10)

2013 04-April 5 (34) London; Streets of Greenwich

  • Street signs
    • Make sure there are street signs on the corner(s) nearest your building. If not, ask the city or county to install signs on your corner (not one of the other three). Make sure people can clearly see your church is at the corner of Elm and Main St. and not the other church at Elm and Second St.
  • Exterior church signs
    • Ensure that the road-side signs with the church’s name are uniform. Some churches have signs of different architectural styles (Gothic, Baroque, Mission) reflecting the committee in charge at the time. Nice lighting is critical.
    • “Keep it simple, stupid” works for church signs, too. The signs should have “just the facts” – after all, there’s only so much fine print you can read at 35 mph. Somewhere the church’s website should be on the sign.
    • Signs with changeable lettering are not bulletin boards but are marketing tools – the messages must be a positive reflection on God and your church. Pithy messages are cute but what are you communicating?

 

Lead On!

Steve

 

Physical & Personal First Impressions (part 1 of 10)

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Years ago a survey said the number one thing church guests remember about their first visit was (drum roll, please), the landscaping. That’s right – the church lawn. Not the sermon or the greeters but something most members take for granted (until the weeds take over). Guests speculate that if a church takes care of its grass, it is probably doing a good job on other things such as worship, childcare, etc. So, use this list to help ensure you are giving a good first impression.

 

Lead On!

Steve

 

Church Safety, Security, and Emergency Procedures (part 5 of 5)

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Helpful Tips and Notes

  • A good way to help organize people for carrying out these procedures is to always have a consistent method of using name tags for all workers/volunteers. Depending upon the type of name tag used (e.g. a laminated clip-on type is helpful), each person’s name can be on the front and a brief description of his/her responsibility in time of emergency can be printed on the back.
  • When establishing and carrying out safety/security/emergency procedures, make sure the most appropriate person is the one in authority. These kinds of policies will not be developed effectively or efficiently by a committee. One person who has a clear grasp of the big picture and preferable a law-enforcement mindset is ideal. That person can get input from others and should seek a lot of advice before proposing and implementing a clear set of rules and procedures.
  • Background checks are critical to the safety and security of all members of the church. Anyone who will volunteer to work with minors must have a criminal background check completed on him/her every three years.
  • Emergencies and disasters cannot be kept from happening. But the more prepared a church is to face such situations, the more safe and secure every member will be.

 

Lead On!

Steve

 

 

Church Safety, Security, and Emergency Procedures (part 4 of 5)

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Emergency Procedures

In the event of a building emergency or natural disaster, having clear emergency procedures in place adds a layer of security to an organization and peace of mind to its members.

  • Outside evacuation (in case of fire, gas leak, etc.)
  1. Children’s teachers escort all students to a parking lot (take roll with them to make sure all are present).
  2. Hall monitors help get non-verbal children to a parking lot.
  3. Ushers escort worshippers to a parking lot.
  4. All teachers and workers/volunteers work to get people outside.
  5. Designated person(s) must go through the building to confirm evacuation.

 

  • Inside evacuation (in case of tornado, lockdown, etc.)
  1. Children’s teachers escort all children to an inside, lower-level hallway (take roll with them to make sure all are present).
  2. Hall monitors help get non-verbal children to an inside, lower-level hallway.
  3. Ushers escort worshippers to large room such as a fellowship hall.
  4. All teachers and workers/volunteers work to get people to an inside, lower-level hallway.
  5. Designated person(s) must go through the building to confirm evacuation.

 

Lead On!

Steve

Church Safety, Security, and Emergency Procedures (part 3 of 5)

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Security

Security should exist in several layers, and it involves personnel. Consistent people acting in consistent ways and using consistent procedures builds trust and security within an organization.

  • Innermost layer: Teachers in each classroom should be there on a regular basis and should know the children personally. They should also know which parents are allowed to pick up which children. Teachers should also be trained in security procedures such as what to do if a child is lost or taken by an unauthorized person.
  • Interior layer: Hall monitors (two per hall) should be present to forbid unauthorized persons from walking through hallways in the children’s/youth areas. Only parents, teachers, and children should be allowed in these areas. Hallways in these areas should not be used as cut-throughs to other areas. Hall monitors are also helpful in fetching supplies for teachers, summoning parents, etc. Their primary responsibility is to be visible as monitors. They should wear name tags to label them clearly.
  • Perimeter layer: If a church can afford to hire a police officer to direct traffic at the main entrance, the officer can be a part of the church’s safety and security system. He/she can act if necessary when/if there is a breach of security requiring action (if a child were abducted, the hall monitor or teacher could potentially notify the officer before the offender leaves the church property). A hired officer can also summon backup quickly from other police officers if it becomes necessary. The church should have a check-in system at the main welcome desk/area in order to document which safety officer, doctor, nurse, etc. is “on duty” each Sunday. Mobile numbers need to be readily accessible for these people to ensure a quick response from them when needs arise.
  • Comprehensive layer: Every church should implement a Safety Officer Team whose primary function is to protect people in worship services. The team is a great way to give volunteer opportunities, especially to members trained in safety and security (current or former police officers, security guards, etc.). At least one member of the team should be present at each worship service. Offenders who seek to harm individuals often desire notoriety, and a potential attack on platform personnel (particularly the Senior Pastor) is a way to gain that notoriety.

 

Lead On!

Steve