Church Custodial Management (part 6 of 10)

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Establish online room requests

  • Work with your website guru to develop a registration page for room requests.
  • Everyone (staff person, member, outsider, etc.) must complete a room request online to ask for a room.
  • Upon hitting “submit,” emails are generated and sent to the appropriate staff person(s) and back to the person making the request.
  • This system creates an electronic paper trail, and it also creates a document which can be used in doing the room setup.

 

Lead On!

Steve

Church Custodial Management (part 5 of 10)

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Make custodians responsible for specific areas (this is only if you have more than one custodian in your church)

  • There is a debate about whether custodians are responsible for the entire building or specific areas. They actually are responsible for both.
  • Custodians should be responsible for specific areas for cleanliness and room setups and tear-downs. As a matter of week-to-week practice, custodians should focus on their part of the building for regular activities.
  • Custodians should be available and willing to help each other in major setups and tear-downs which are beyond their specific area of responsibility but are part of the entire building.
  • Custodians should help each other with major cleaning projects and still have time to take care of their particular part of the facilities.

 

Lead On!

Steve

 

Church Custodial Management (part 4 of 10)

2014 12-December 24 (668) Rome; Pantheon early morning

Have weekly walk-arounds

  • The administrator and custodian(s) should walk around the facilities regularly. Walking around is a great way to see what needs doing, and it lets the staff know you don’t live in your office.
  • Showing things to a custodian helps him or her know what you’re seeing and what they need to do about the item in question.
  • Keep a list (mental or in writing) of things you noted on the walk-around and follow-up on them at the next walk-around.

 

Lead On!

Steve

 

Church Custodial Management (part 3 of 10)

2014 12-December 27 (2135) Barcelona; Nave of the Sagrada Familia

Meetings

  • Keep the custodians informed. After all, they are some of the most visible members of a church staff and can answer questions about meeting locations. Helping in this way will help the ministers and administrative assistants who would otherwise have to answer these questions.
  • Meet with the custodial staff at least every other week to go over the upcoming calendar regarding out-of-the-ordinary events.
  • Use the meeting time to set high expectations for all areas they are responsible for. If you set low expectations, people will live down to them.

 

Lead On!

Steve

 

Church Custodial Management (part 2 of 10)

2014 12-December 27 (2120) Barcelona; Nave of the Sagrada Familia

Give tools & equipment & training

  • A church is responsible for providing its custodians with all tools necessary to do his/her job. A custodian cannot be expected to perform duties well without the necessary tools, resources, and training.
  • Encourage the custodians to wear out a machine before it rusts out. Challenge them to really use up a piece of equipment by using it heavily.
  • Training is one of the most valuable and most overlooked tools for custodians. They need cleaning supplies and equipment, but they can also benefit a great deal by being trained in good and new techniques.

 

Lead On!

Steve

 

Church Custodial Management (part 1 of 10)

Hire well

  • The most important part of managing a custodial staff is to hire well.
  • Hire for attitude, not aptitude. You can train a willing, cooperative person to have better skills, but a person’s attitudes are nearly impossible to change.
  • While custodians are not highly paid, there are numerous benefits the church can provide to them:
    • Clothing: the church can buy uniforms so they don’t have to spend money on work clothes
    • Meals: Wednesday suppers can be provided at no cost to the custodial staff, and often there are enough leftovers from other meals during the week to feed custodians and many other staff members
    • Benevolence: when a custodian has a large medical, housing, or other need, the church can step in and help take care of all or part of that need. It will engender loyalty on the part of the custodian and depending on how it is handled, it might not be taxable to the custodian.

 Lead On!

Steve

How to Use Paper Towels

I really like the Purell hand sanitizers because they dispense “juice” without touching anything. By not touching anything you minimize the spread of germs. But Purell is expensive so it is typically used in critical areas (think, babies) while bathrooms use paper towels.

The US uses a huge amount of paper towels each year. The good news is that we’re washing our hands, a lot. The bad news is that we’re using a lot of paper which ends up in a landfill. Here are three steps to minimize the number of paper towels you use each time you wash your hands AND which help keep the bathroom clean.

  1. Flick your hands 10-12 times in the sink
    1. This gets rid of extra water on your hands. It takes 5-8 seconds to do this and ensures that you’re not dripping water on the counter and floor when you reach for a paper towel.
  2. Get one (1) ONE paper towel
    1. Just one. That’s all you need. Whether it is from a motion sensor machine or a manual dispenser, all you need is one. Use that one paper towel well and it will get the remaining moisture on your hands.
  3. Use the paper towel to clean up the extra water that previous people left around the sink
    1. After you’ve dried your hands with the paper towel, use it to wipe up the water on the counter around the sink. Using the towel helps keep the bathroom clean and uses up the rest of the towel.

Doing these three steps will reduce the number of paper towels you use and keep the bathroom cleaner. That helps everyone!

 

Lead On!

Steve

Video Inventory

If you pick up a church building and shake it, what falls out? Inventory.

Everything that can be moved or removed from a church is inventory and all inventory should be documented. I’ve done inventory counts several times and several ways including the way that I dislike the most – paper and pen writing down an item count and a brief description: 6 chairs and 1 table. The problem is that type of inventory doesn’t differentiate between really nice chairs or crummy chairs (unless you go into a lot of description.

There is an easier way – shoot a video of the entire church, inside and out. Two people (or one person in a pinch) can video an entire church in a matter of a few hours. One person has the camera while the other person opens doors, drawers, and cabinets in order to film everything the church has. The video must include both inside and outside. If you have items of value, make sure the camera pauses over each item and doesn’t just do a pan shot; for instance, when filming a stained glass window, stop on each window for a couple of seconds which is long enough to capture a good still from the video. Shoot the video as many times as necessary to get a good take of the entire building. Modern editing allows the video to be sewn together if several videos were shot over several days or even months.

Once all the videos are done and compiled, then several copies are made. One copy is left at the church in a secure place, others are placed in members’ home, and one copy is given to the church’s insurance company.

Updated video inventories can be done every 5 years or so in order to capture any changes to the church buildings, grounds, furnishings, equipment, and other possessions.

If the church has a fire or theft, the video can be used to help the insurance company identify what was lost and come up with a fair value for a payment. Insurance companies like videos – they are much better because they document the actual item and it’s easier to see the item to get a value.

Finally, this is a project made for a couple of volunteers. Explain to a few people what you need and why and then watch them take over. Encourage them to edit it and get it ready for the insurance company. This is a great way to involve volunteers in a way that directly helps their church.

 

Lead On!

Steve