Willie Waller

Willie died a few years ago but he wouldn’t mind me telling you his story, at least the part of it that has stuck with me. Willie and I met in February 1995 when I became the Director of Operations of South Highland Presbyterian Church in Birmingham, Alabama. South Highland Presbyterian is a beautiful building – built in phases in 1892, 1926, 1955, and 1996. The sanctuary and chapel are stunningly gorgeous (sometime I’ll post about the Georgia Tech Yellow Jacket that a donor family and I approved to be placed in stained glass window in that church!).

In 1995 South Highland built a 25,000 square foot, $4 million dollar children’s building and renovated the existing facilities. It was a much-needed overhaul of the current buildings with a badly-needed structure designed for kids. South Highland had a glorious past but had struggled to retain its members so the children’s building was the church’s effort to tell those who moved to the suburbs that the church was very much alive with a vibrant program for kids. It worked – South Highland to this day is a wonderful church.

In the 1950s and 1960s, Birmingham, Alabama was racked by racial strife. City and county leadership didn’t want Blacks to have equal rights, equal education, equal opportunities, etc. In the midst of that tension, there were good relationships (but not equal) between individual Blacks and Whites – they were cordial and friendly to each other but there was a caste system between the two races. They lived on different sides of the railroad tracks and different sides of Red Mountain. In the 1960s, White Flight created the booming cities OTM (Over The Mountain, Red Mountain) which today form the business engine of north central Alabama. Willie grew up in a segregated and sometimes violent city.

Willie had already been the custodian at the church for 16 years when I got there. He was an institution: he knew all the members, he knew their cars and would get members out of worship if they left their car lights on; he knew how to run the building; he was THE caretaker of God’s house. Before coming to South Highland, Willie worked in one of the steel mills near Birmingham. That’s where breathed asbestos particles and developed a horrible illness which clogged his lungs. He got a monthly $300 check from the asbestosis lawsuit settlement but the illness shortened his life. He didn’t die from that though, his kidneys began to shut down and he had dialysis three times a week. The docs put a tube in his arm – that really grossed me out to see that tube, yuk! His death was greatly mourned by the mostly white congregants of South Highland – they still miss him today.

On to the story, my most painful story about Willie. During the renovation work in 1996, all the bathrooms got a makeover. There was one bathroom, literally under some stairs, that was impossible to re-do. When I man used it, he would hit his head on the angled ceiling (which was the downward angle of the stairs); women never used it because it was so bad. So I had that made into a mop-sink, janitor’s closet. It was perfect. There was floor sink and a faucet – I thought it was a great solution.

Shortly after that bathroom was completed, Willie came to my office. “Steve,” he said, “where should I use the bathroom now?” I didn’t understand the question. I told Willie that the church had sixteen bathrooms and he should use whichever one he wanted to, except the pastor’s private bathroom. Willie replied, “I can’t do that. See, I can only use the bathroom that you took away.” I still didn’t understand, “What do you mean you can only use that bathroom?” “Steve, when I started working here, I was told that the bathroom under the stairs is the only bathroom I could use and now you’ve done taken it away.”

I was stunned. The history of Birmingham’s Civil Rights struggles was now squarely in my face. This Black man, a very proud and dignified man, was told he could only use the “Colored Restroom” in the church and all the other bathrooms were for “Whites Only.” I sat there not knowing what to do, how to say what, and somewhere between anger and astonishment.

After 15 seconds of silence (which felt like minutes), I said, “Willie, you can use any bathroom in the entire church. Every bathroom here is available to you. And if anyone, and I mean anyone, says anything to you about you using a bathroom, you come tell me or Dana [the senior pastor, Dana Waters, a wonderful gentleman] and we’ll take it up with that person.”

Later, I told Dana about the conversation and he supported me and was equally incensed that one of God’s children, a servant in God’s house, would be relegated to second or third-class status. We agreed that we’d do our part, the right thing, to help erase Birmingham’s taint, if it ever came up – it never did. It was nice to know the church had grown up and moved on past those issues, at least in its building. At some point later, I saw Willie in bathrooms throughout the church – it was nice to see him using the “Whites Only” bathrooms.

I miss Willie. He brought home to me for one instant, for less than five minutes, the struggles that he endured for over 65 years. I’m sorry he experienced discrimination at all but it was disgraceful that he experienced any in God’s church. I was glad I could be part of giving grace back to a really, nice man, Willie Waller.

Lead On!
Steve

Jesus, I’ve Got Your Ass

As they approached Jerusalem and came to Bethphage on the Mount of Olives, Jesus sent two disciples, saying to them, “Go to the village ahead of you, and at once you will find a donkey tied there, with her colt by her. Untie them and bring them to me. If anyone says anything to you, say that the Lord needs them, and he will send them right away.” (Matthew 21:1-3)

At some point, Jesus slipped away from his followers and found a man with a donkey and a new colt. Jesus told the man that at some point a couple of his followers would be coming around asking to borrow the donkey. Evidently the man had some type of relationship with Jesus (of which we know nothing except by implication) but it was strong enough for Jesus to borrow something of value. And when asked, the man must have said, “Jesus, I’ve got your ass.” Jesus thanked him and returned to his disciples.

Every leader has followers by definition. One of the great problems of leadership is that sometimes its hard to know if people are following you or chasing you. Leaders have lots of arrows thrown at them. Usually those darts are tossed by enemies or people who are not adherents to the leaders’ cause. Ocassionally the barbs are by well-meaning followers who help the leader manage his blindside (because every person, including great leaders, have areas of their personal and professional lives that they just can’t see). But a few times the leader is shot by followers who react to something he (or she) has done or said.

It into those slings and arrows that a few trusted people must be willing to insert themselves. These are key people that the leader has invested in over the course of months or years. These are people who have had some personal time with the leader and who the leader is grooming for their own positions of leadership. These are people who are present or future leaders – they know that they, too, will suffer attacks from friends and foes. But for now, they are willing to absorb some of the blows thrown at a leader and explain to the dart-throwers why the leader is doing what he is because they understand the bigger picture. These are people who can say to the leader, “I’ve got your back.”

Jesus spent some time with a guy who would play a critical role just a few days before the crucifixion. It may be that the man had waited for months or years for his time; we don’t know and it doesn’t matter. We do know that he stepped forward when asked. Are you grooming new generation leaders? Are you teaching them the perils of leadership? Are you helping them to explain to others about leadership decisions that come from big visions? Are you helping them to know that at some point, they need to say to you and mean it, “Lead on and don’t worry about your back because, I’ve got your ass.”

Lead On!
Steve

New Year’s Letter

I’ve got a job for the leader of your faith community: write a letter to your congregation about your dreams for 2012. Technically it is not a “New Year’s Resolution” letter but it is a letter about your hopes and vision for the church for the new year. Call it a “New Year Vision Letter.”

What should be in this letter? Well, it should be no more than one page – please don’t get long-winded or else people will stop reading after about two paragraphs (if you’re lucky). Use a 12 point font to make the letter easier to read – don’t cheat by using 8 point font to cram in more words! Make the letter no more than five paragraphs long using the following template:

  1. Intro Paragraph – Write about 2011 and where the congregation has come in the past 12 months and even the years before then. Be brief, be very brief in this synopsis – this is NOT the purpose of your letter; this is just a starting point so that everyone is on the same page.
  2. Next Two or Three Paragraphs – give three concrete (lots of details) ideas of what you want to accomplish in 2012. Flesh out each idea in one paragraph with financial costs, numbers of volunteers needed, dates by which the goals need to be met, and the promise of a party when each goal is reached. (I believe the church doesn’t party enough – we need to celebrate accomplishments more often but that requires knowing where the finish line is in each goal.)
  3. Final Paragraph – a prayer of blessing on each reader and an acknowledgement of the generosity by the family of faith which has permitted the church to do all is has done so far. Being sincerely thankful is very important.

This letter should go out to every person in the church because it will help set the tone for the church in 2012. A good way to send out the letter is to include it in the 2011 statement of contributions which every church mails out to every member (at least to every donor) of the church. Every person will open that letter because they want to see how much they can write off on their taxes – when a letter from the pastor falls out, they’ll read that, too. Who knows, your letter may spark some dialogue with people – it can certainly be a conversation starter with your leadership. I know they want to know what your dreams are and how they can participate in making them happen – to benefit the church and the Kingdom.

Lead On!
Steve

Leadership and Followship

Recently I came across a couple of really good articles on leadership:

  • Leadership in Church:
    • http://www.healthychurch.org/doorpost/enews-december-2011
    • Oh, those are sticky wickets to address but every single one of them is a potential minefield for both the church and its leaders. And, minefields don’t go away. A study of minefields (the ones used in wars) show that mines become more unstable over time and the least little pebble can set them off. This is also true of church life – any event can set off a long-dormant mine. Dig up the mines (carefully); confront the elephants in the church (carefully) – they won’t go away on their own but need to be led/taken gently out of harm’s way.
  • Leadership in Sports:
    • http://www.washingtonpost.com/sports/in-sports-theres-no-faking-leadership/2011/11/30/gIQAnoksGO_story.html
    • Actually, the “cover story” is about sports but the article cites some research on what followers want: “According to Hogan’s research, followers want four things: integrity, confidence, decision-making and clarity. But just as important is what followers don’t want: irritability, moodiness, untrustworthiness, indec­i­sive­­­ness, needless micro-management and excessive authority. They perceive these things as incompetent, and pretty soon the leveling mechanism kicks in and there is a subtle rebellion.” Those are very powerful words for leaders to remember – all the time.

I also saw a short (less than one minute video) with the former CEO of Xerox. She turned the company around from death’s door to being financially successful. When asked about leadership, her answer was that leadership was dependent on followship – how those who actually do all the work see you and follow you.

Years ago I heard that one of the problems of leadership is that sometimes people are following you and sometimes they are chasing you. Obviously, followers are much better than chasers but sometimes you need both to keep you on your toes.

Don’t run away from the chasers, turn and ask them point-blank (in a nice way) what they want to follow. You may be surprised by how reasonable their answers are. And you will certainly take the wind out of their angry sails. Make the chasers your followers; make the followers your disciples; make your disciples your new leaders; make the new leaders your successors.

Lead On!
Steve

Advice for Young Leaders

A good friend of mine recently became the CEO of a non-profit he’s worked at for several years. He asked me for advice on what he should do in his first few days and months. This is what I suggested to him and to anyone who finds themselves in the lonely position at the top of an organization.
·        MBWA – management by walking around
o   This is the single greatest act management can ever do – get out on the floor where things are happening. Don’t hide in your office. Wander around, have coffee, do idle chit chat, talk about football games, be visible and approachable. “The Boss” is scary enough – decrease the fear factor.
o   MBWA is absolutely critical and huge. You get to see how clean (or not) the building is, who is in the office, who isn’t in the office (because of vacation or sick), what offices look like, what the grounds look like, what the morale is like, etc. MBWA  is a great way to get feedback in a non-threatening manner.
o   Administrative assistants will make or break a leader. Keep them informed and find out what’s going on from them. Work the grapevine – make it your friend and put stuff on the grapevine as you need to. When it comes to office equipment, let the administrative assistants be the ones that make the decision about which copier to get (within budget boundaries), etc. Empower them – they are the ones that are going to use it more than anyone else.
·        Find a mentor/coach
o   The leader needs someone to vent to, to seek guidance and wisdom from, and to bounce ideas off of before sharing the ideas with those whom the leader is leading. Find someone you trust and meet with him/her regularly (should be a person of the same gender).
o   This should be one person – some form of sage and whose input does not need to be publicly acknowledged (that person is not in it for the credit).
·        Ask for staff input
o   Within the first 90 days, meet with each person and find out what is one thing they wish would happen or that they need to do their job. Then see if you can make that happen within the next 90-180 days. It shows the leader is listening, cares, and is willing to make things happen if it is within his power (and budget).
o   Meet weekly with the executive staff. Meet monthly with each level of staff, including having a monthly meeting with the secretarial/support staff. Listen to your staff and remind them at least monthly of the big picture vision and strategy for achieving that vision.
o   Always let your staff know what you expect from them and how they’re doing (“One Minute Manager” stuff). When the annual personnel evaluation comes along, you will have met so often with your staff that they will know exactly where they stand with you, so the eval should take about 15-20 minutes (enough time to fill out the paperwork and have a prayer).
o   Consult regularly with your staff and ask them sincerely for insight/input and then act on it. Ask your staff for ideas on how to reach the vision (tactical moves to achieve the strategic goals) – they’ll appreciate being heard. Don’t kill ideas before they’re hatched – let some ideas develop more fully before you either kill them or invest substantial resources in them.
o   If someone gives a great idea that is implemented, give credit to that person, publicly. It’s a great morale booster and costs you nothing, but you gain lots of capital.
·        Read together
o   Get some GREAT books on business leadership and read them together. Personally I prefer business leadership over “Christian leadership” books – I find them more practical and less preachy.
o   Suggestions: “Me, myself and Bob” by Phil Vischer (of Veggie Tales – this is one of the absolute best business books I’ve ever read and funny as heck, too), “In Search of Excellence” by Tom Peters (or other Tom Peters’ books), “The Best Question Ever” by Andy Stanley (Visioneering is also very good but TBQE is one of the best books I’ve ever, ever read). Andy Stanley likes “The E-Myth Revisited” by Michael Gerber and used it to guide his church to what it is today.
o   Discuss the books, learn from the books, critique them, implement what they say, move on to the next book.
o   Go through 2-3 books a year on leadership.
·        Have fun
o   Each quarter (or more often) have the staff do something fun, not professional. You’ll learn more about each other outside the office than sitting in your workplace.
o   For instance: bowling, painting pottery, ropes course, canoeing, ballgame, go to a movie, etc. This is not sitting in a restaurant but doing something together – essentially, making memories from an experience together.
o   Divide the staff and ask them (not your executive assistant) to plan the day and give them a budget (maybe $250 each quarter) for them to plan something fun in an afternoon (or even a whole day). This will help the staff to keep things light when life/work gets very tense.
o   I can’t stress enough how important it is for the staff to get out of the office and do things together and even have events when the staff families are invited to join in.
·        Know the numbers
o   Keep up with all of your financial data. Each month ask the CFO to meet with you (and the treasurer of the board) to review the past month’s financials and to forecast future expenses and revenues. Ask your CFO what numbers are of my interest to others (the ones he/she cites) and be able to repeat those key numbers to outsiders with ease (and understand what you’re saying).
o   Bring your CFO to key meetings and get him to speak to the finer points (the geek-speak detail).
o   Hire me as your financial consultant/coach or your CFO (just checking to see if you’re reading this).
·        Cultivate your top 25 donors
o   Learn who they are.
o   Meet one for coffee each week or every other week (make it a regular part of your schedule to meet with a top donor).
o   In your meetings, share with them your vision for the future of the organization. Ask them for input and insight – they’ll be honored to give it and appreciate your asking.
o   Don’t ask them for money – that’s what they’re expecting. After a few meetings, they’ll ask you how they can help – if they’ve truly bought into the vision. Be able to cite financial figures – they’ll be impressed.
o   Never be afraid to talk money with the wealthy – they’re over it. Non-wealthy types like us are the ones with a problem in talking about money. See “Robbing the Rich” in my blog. The wealthy want to give money away – give them a compelling reason to give it to you – one that they’ll tell others about and feel good about.
Lead On!

Leap of Faith

 

For several years I have felt that my gifts and experience in church and non-profit finance could be used to help numerous churches and other organizations. In the 6 ½ years I’ve been at my current church, I’ve accomplished a lot in getting the church’s finances and facilities where they need to be. I’ve helped the church operate more efficiently, effectively, and use technology better; I want other churches to use their resources in the best ways possible. I want to be able to offer my “services” to other places, so I need to make myself available. I believe this will free up some of the church’s resources in order to hire a facilities manager and/or executive pastor–two positions which the church needs but doesn’t currently have.
Because of this, I am resigning my position as Church Administrator of my church effective January 2, 2012. From now on, I am actively seeking a different challenge–and we (my wife and I) hope that will be as a self-employed consultant where I can work with multiple churches and non-profit organizations.
One of the joys I’ve had in the past few years is authoring this blog on church finances, which has had over 2,000 hits (not bad for a site focused only on church finances). I know there is a need for my services, but it will be up to God and prayers for churches to be willing to accept some outside help with their internal finances.
So, in January 2012 I’m launching a career in financial coaching/counseling for churches who need sound financial advice (how to save money, how to bring in more money, how to make the finances and offices more streamlined, efficient, and effective). I don’t know of anyone else doing this (maybe there’s a reason for that!) but it is a passion of mine. In today’s economic strain, churches must become even better managers of the resources they have.

As you can imagine, this is a huge step of faith for us as a family and for me as a professional. We ask for your prayers as we go through this change and for your creative ideas about places that might be able to use my expertise. Please contact me (steveplaw@gmail.com) to discuss financial coaching/counseling for your church or organization.

Lead On!
Steve

Steve Jobs and Church Mission Creep

Wow, everyone is writing something about Steve Jobs – I better join the parade before I get left behind. Well, sort of – I’m not a parade-kind-of-guy – more of a do-it-because-it-is-the-right-thing kind-of-guy. So, here’s my angle on Steve’s legacy and what the church can take away (the answer is “almost everything”).

One of the things noted in several of Jobs’ obits is the reference to his faith, Buddhism, and how he kept a very simple, if not spartan, lifestyle. Nothing on the walls of his house, a bare bed, little furniture, etc. He didn’t accrue a lot of material things – even though his wealth afforded him that luxury. That same passion for keeping things simple transferred to his work ethic. Several months ago I read the story of the first iPad – the presenters explained how you could do something in about four or five steps. He handed it back to them and said, do in one step. They argued that the technology wasn’t there yet but he refused to accept their response. A few months later they handed him the iPad that met his specifications – clean, simple, and easy to understand and use.

I have a passion for keeping things simple, too. Just ask my kids – “it must be in the recycle bin, I’m sure dad threw it away” is repeated often in our house (even when I’m not guilty!). Several years ago I worked for a community foundation where I got to manage $125 million (that was fun) and I learned about “style creep.” Style creep is when you hire a fund manager to invest your money in a certain financial style (growth, value, mid-cap, small cap, etc.) and that manager begins to move the money away from how you directed into areas that are not of your choosing. If not watched, fund managers can really mess up your investments – read your investment statements.

Mission creep is when the church begins to lose focus on what it is supposed to do. The church starts out with good intentions and really plans well what it should do and how it should plan its resources (buildings, people, and finances) to meet that need. Then, somewhere along the way, someone comes up with a need and the church agrees to create a ministry to help with that need. Then, another need comes up and another one, and pretty soon there are dozens of needs and respective ministries. The church is now allocating closets, money, people, and scores of volunteers to take care of those needs. Guess what, you’ve been hit by MISSION CREEP.

You are no longer focused on the one (or two or three) things that caused you to come into being in the first place. The church decided to placate a few people by funding these extra missions. Now, I’m not saying these extra needs shouldn’t be met, I just don’t think that the church is the place to meet every need. I know there are other organizations out there that are meeting those needs. When a member comes requesting the church to create a ministry that will lead to Mission Creep, the church leadership needs to find a local ministry and then encourage that person to volunteer at that ministry. There is no need to duplicate things – it can only hurt the true mission of the church.

Be cautious about Mission Creep – keep an eye out for it at every turn because it is there. Help your membership understand why the church cannot do everything for everyone – that is the value of partnerships with local organizations/ministries. Keep your church laser-beam focused on keeping things simple and true to the original mission (see Matthew 28:19-20 for clarification). Do not succumb to Mission Creep (and RIP, Steve Jobs).

Lead On!
Steve

Safety Officers

Just over three years ago I established the Safety Officer Team at my church. No one asked me to do this, I realized the need for this after reading an article about the number of shooting deaths in churches. From 1999 to 2007, 41 people died in churches from gunfire. This does not include violent deaths at church-related camps or other properties nor does it include violent deaths by means other than guns (such as the poisoning of the church coffee pot in a New Hampshire church that killed one person). This figure does not include the scores of people wounded in shootings such as the two pastors wounded in September 2011 in a church in Florida.
 
Churches used to be considered sanctuaries (in every sense of the word). Churches are no longer immune from violence. Instead, churches must be proactive in protecting their facilities when so many people are present. Churches can do this in several ways:
  • Volunteers – these are typically members of the church who have had or are currently police officers.
    • I  discourage the use of members of the military. I greatly respect members of the armed forces, but typically they are trained to shoot first and ask questions later; police are trained to ask questions first and shoot only as a last resort.
    • Members who have neither police nor military training could be a risk the church should not take. My “risk-management hat” tells me that some untrained members may be either trigger-happy or trigger-reluctant and either situation can put people at risk.
    • Police (current or former officers) are probably the best way to go because of their training. This also gives police officer members of the church the opportunity to give back to their church using their professional training – something that many of them want to do but have never been asked to do.
  • Off-Duty Paid Officers – This is the best form of protection but it is also the most expensive. These officers can be either in uniform or in plain clothes or a combination. 
    • Some churches use traffic officers to help with getting cars out of the parking lot; those officers are the first line of protection for a church. Someone bent on harm may see a traffic cop and choose another, less guarded, site and bypass your location. 
    • High profile ministers usually have an officer that is assigned to be with the minister to ensure no one causes harm to him or his family while the minister is on the church’s campus.
    • Paid plain clothes officers are usually used in large churches where an officer’s presence is needed in a worship environment but where the church members do not need to be alarmed by the number of police. 
    • Sometimes a church will learn of a threat against a minister or the church itself. You need to decide how you’ll address that threat and there isn’t an easy answer. Every threat needs to be addressed individually.
      • Do you ignore it? A foolish action (in my book)
      • Do you bring in only volunteers? A good move but not far enough
      • Do you bring in paid officers in uniform? That is a great move but it does have consequences. The person making the threat may see the officer and decide to postpone the attack nor even cancel it. It may also alarm church members who are not used to seeing a uniformed officer.
      • Do you bring in a paid undercover officer? That is also a great move. It will not alarm church members but it does have the drawback in that the person causing the threat may continue with his (or her) attack.
  • Combination of volunteers and paid officers – This is probably the most efficient and effective method. 
    • It is an efficient use of church funds by using volunteers inside the church and a paid traffic officer. When (not if) there is a threat or there is a perceived need for increased vigilance, additional paid officers can be brought in.
    • It is effective in that the first line of defense is always the most visible officer – the traffic cop in the parking lot.
    • This is the way that I’ve gone to – I like and it works quite well. We’ve weathered 2 intentional threats and the heightened security around 9/11/2011. 
Below are the Safety Officer Guidelines that I created for my volunteer officers. My regular paid officer sees these guidelines, too. By the way, as my way of thanking them for their service, I meet with them once a year (the only official meeting I have with them). I invite them all, volunteer and paid officers, to lunch and I pick up the tab. I want them to get to know each other so that all the good guys to know each other – some churches are so large that police from different jurisdictions have never met each other. Take your volunteer officers to lunch – they’ll enjoy it, you can take the opportunity to acknowledge and express appreciation for their community service, everyone will get to know each other better and you can remind them of why they are so needed and vital to the church.
 
Lead On!
 
Safety Officer Guidelines
Overview
  1. The purpose of the Safety Officers for our church is for passive not active threat assessments leading to actions only if absolutely necessary. Passive action means observing individuals but not approaching or engaging the individual unless a specific threat is noticed.
  2. Only trained law enforcement (present, former, or retired) should be included as a Safety Officer of our church.
  3. Safety Officers may carry weapons on church grounds but that is typically not necessary.
  4. Safety Officers may wear uniforms but that is not typically necessary.
  5. Safety Officers must know who else is a member in order to assist or recognize another officer during a crisis. 
Responsibilities
  1. Whenever a Safety Officer is present at the church, he/she must consider him/herself to be “on duty” and available to respond.
  2. Safety Officers must be aware of individuals who have the potential to harm others. If a Safety Officer notices an individual believed to be a threat to others, he/she should approach the individual to determine the danger. If the danger is real, then the Safety Officer.
    1. Should summon on-duty officers (call 911)
    2. Maintain personal or visual contact of the individual until on-duty officers arrive
    3. Attempt to get other Safety Officers to help with the situation
    4. As a last resort, escort the individual out of the building if the person becomes disruptive
  3. Safety Officers should be aware that many times dangerous individuals want to gain a reputation or fame for themselves and their actions. The most prominent person in the church, and thus the most likely single target, is the senior pastor. If a Safety Officer notices an individual approaching the pastor during the worship service, the officer should walk forward to see if he/she can be of assistance.
    1. During the music – pastor may be approached by staff trying to tell the pastor some emergency. Only rarely will anyone else approach him.
    2. During the sermon – this is a high visibility time for an individual wanting to gain fame. Only rarely will anyone else be on the platform
    3. During the “altar call” – this time is when the pastor is most vulnerable since people are encouraged to come to him. Someone dangerous could get within inches of the pastor and not draw any attention.
  4. Safety Officers should not draw attention to themselves or their position unless a threat is imminent.
  5. Safety Officers should get to know each other and the church-hired traffic officer.
  6. The work of Safety Officers will go entirely unnoticed and unrecognized by the church. But please know that those people who are aware of your work greatly appreciate your service. It helps the staff and church do its work with peace of mind – thank you!
Lead On!
Steve