Church Custodial Management (part 1 of 10)

Hire well

  • The most important part of managing a custodial staff is to hire well.
  • Hire for attitude, not aptitude. You can train a willing, cooperative person to have better skills, but a person’s attitudes are nearly impossible to change.
  • While custodians are not highly paid, there are numerous benefits the church can provide to them:
    • Clothing: the church can buy uniforms so they don’t have to spend money on work clothes
    • Meals: Wednesday suppers can be provided at no cost to the custodial staff, and often there are enough leftovers from other meals during the week to feed custodians and many other staff members
    • Benevolence: when a custodian has a large medical, housing, or other need, the church can step in and help take care of all or part of that need. It will engender loyalty on the part of the custodian and depending on how it is handled, it might not be taxable to the custodian.

 Lead On!

Steve

How to Use Paper Towels

I really like the Purell hand sanitizers because they dispense “juice” without touching anything. By not touching anything you minimize the spread of germs. But Purell is expensive so it is typically used in critical areas (think, babies) while bathrooms use paper towels.

The US uses a huge amount of paper towels each year. The good news is that we’re washing our hands, a lot. The bad news is that we’re using a lot of paper which ends up in a landfill. Here are three steps to minimize the number of paper towels you use each time you wash your hands AND which help keep the bathroom clean.

  1. Flick your hands 10-12 times in the sink
    1. This gets rid of extra water on your hands. It takes 5-8 seconds to do this and ensures that you’re not dripping water on the counter and floor when you reach for a paper towel.
  2. Get one (1) ONE paper towel
    1. Just one. That’s all you need. Whether it is from a motion sensor machine or a manual dispenser, all you need is one. Use that one paper towel well and it will get the remaining moisture on your hands.
  3. Use the paper towel to clean up the extra water that previous people left around the sink
    1. After you’ve dried your hands with the paper towel, use it to wipe up the water on the counter around the sink. Using the towel helps keep the bathroom clean and uses up the rest of the towel.

Doing these three steps will reduce the number of paper towels you use and keep the bathroom cleaner. That helps everyone!

 

Lead On!

Steve

Video Inventory

If you pick up a church building and shake it, what falls out? Inventory.

Everything that can be moved or removed from a church is inventory and all inventory should be documented. I’ve done inventory counts several times and several ways including the way that I dislike the most – paper and pen writing down an item count and a brief description: 6 chairs and 1 table. The problem is that type of inventory doesn’t differentiate between really nice chairs or crummy chairs (unless you go into a lot of description.

There is an easier way – shoot a video of the entire church, inside and out. Two people (or one person in a pinch) can video an entire church in a matter of a few hours. One person has the camera while the other person opens doors, drawers, and cabinets in order to film everything the church has. The video must include both inside and outside. If you have items of value, make sure the camera pauses over each item and doesn’t just do a pan shot; for instance, when filming a stained glass window, stop on each window for a couple of seconds which is long enough to capture a good still from the video. Shoot the video as many times as necessary to get a good take of the entire building. Modern editing allows the video to be sewn together if several videos were shot over several days or even months.

Once all the videos are done and compiled, then several copies are made. One copy is left at the church in a secure place, others are placed in members’ home, and one copy is given to the church’s insurance company.

Updated video inventories can be done every 5 years or so in order to capture any changes to the church buildings, grounds, furnishings, equipment, and other possessions.

If the church has a fire or theft, the video can be used to help the insurance company identify what was lost and come up with a fair value for a payment. Insurance companies like videos – they are much better because they document the actual item and it’s easier to see the item to get a value.

Finally, this is a project made for a couple of volunteers. Explain to a few people what you need and why and then watch them take over. Encourage them to edit it and get it ready for the insurance company. This is a great way to involve volunteers in a way that directly helps their church.

 

Lead On!

Steve

Using Ushers in Emergencies (part 2 of 2)

Here’s an idea to help your ushers know what to do when. Get every usher a clip-on name badge; clip-on badges have a loop which holds the actual name badge.  To each name badge, add three more badges which are the same size as the name badge. Yes, each name badge will be “fat” but they will also be very useful.

 

The three additional badges should be color coded and have specific written instructions on each one depending on the event.

  • Red – fire
  • Blue – violent weather
  • Yellow – active shooter

When one of these events happens, each usher can read his or her name badge instructions, be reminded what he or she is to do in this emergency, and then follow through on them.

 

The name badges are always present because the ushers always wear them. The instructions can be tailored for each usher or area of ushers. The ushers can even talk about this among themselves and train themselves and new ushers in what to do; they can even make suggestions about how to improve this system.

 

This simple system uses some existing volunteers, gives them critical responsibilities, and provides vital helpers during a crisis so that church staff leaders can focus on other things that only they can do.

 

Lead On!

Steve

Using Ushers in Emergencies (part 1 of 2)

There are a dozen emergencies that can happen in a church but there are three “big” ones: fire, weather, and active shooter. In every case, people should act differently. In fire, people in the church building need to get out; in violent weather, they need to hide in a low place; and with an active shooter, they need to get out of the building or hide behind closed doors.

 

It is not possible to train every member what to do in each distinct situation and expect them to remember. It is even hard to train staff members what to do. Most churches use ushers to welcome people into the building so use ushers to lead people to a safe place. Ushers are highly visible, they know the buildings and the people, and are usually trained in how to speak to and guide people. Use them in emergencies when you need to move people quickly.

 

This requires you to do some intensive and on-going training with your ushers. They need to know who will give them instructions to act and to stop. They need to know what kind of situation they are dealing with. They need to know where to tell people to go and who will sound the all-clear signal. They need to know how to handle panic-stricken parents or people with mobility issues. They need to know the names and faces of church members who are medical, fire, and police experts.

 

Please develop a well-thought out emergency preparedness plan in conjunction with local first responders (fire and police personnel). There are some guidelines available from your local emergency responders. Work with them to tailor a plan for your facility and your people. Use your ushers for more than just “ushing.”

 

Lead On!

Steve

1.5% Rule for Building Maintenance Budgets

Maintaining church buildings is expensive. And every year presents known and unknown expenses. Here’s a rule of thumb for determining how much to budget: put into the annual budget 1.5% of the replacement value of your buildings. If your buildings are valued at $5 million, your budget should be $75,000; if $10 million, then $150,000. That amount allows you to keep up with the ever-expanding needs of a church building and maybe tackle some long-term projects in phases.

 

This is in addition to the cost of labor, utilities, insurance, routine contracts (like fire and burglar alarm monitoring or pest control), or other building expenses within your control. This 1.5% is for those building maintenance items which pop up from year to year (sometimes from day-to-day) and for on-going minor building improvements (i.e., replacing ceiling tiles, painting rooms, small carpet or limited asbestos abatement projects, etc.).

 

Here’s a comparison: if your home is valued at $200,000 then you should set aside $3,000 each year (1.5% of $200K). Some years you’ll only replace a carpet or a toilet but every so often you’ll replace the roof or the A/C unit. Over time, you’ll spend $3,000 each year on your home. The same is true for church buildings. To budget less than 1.5% means an increasing list of deferred maintenance items which always costs more than routine maintenance.

 

Use this blog to educate your Stewardship or Finance Committee/Team about how much they should budget for the building. Though they may think 1.5% is too high, when you apply this to their own home, they’ll immediately get the analogy. Finding that money from one year to the next may be tough, but over a period of a few years the Finance Committee can steadily increase the maintenance budget till it is the necessary 1.5%.

 

Lead On!

Steve

Asbestos and Lead Paint

In the 1970s the US Congress outlawed the use of asbestos and paint containing lead. However, they let construction companies use up the available stockpiles but no further manufacturing was permitted. This means that any building built since about 1980 is free of asbestos and lead paint. Buildings built before then are almost guaranteed to have both.

Asbestos is an excellent fire retardant. You’ll find it as insulation around pipes, in ceilings (but typically not ceiling tiles), and in floor tiles (all 9X9 tiles have asbestos; 12X12 were invented to replace the asbestos tiles). Lead was put in paint because it helps paint adhere better and it was used everywhere until it was banned.

Asbestos content usually is 2%-5% of the insulation, tile, and ceiling. Asbestos is only harmful if inhaled regularly over a period of several years. The fibers stick together in the lungs and eventually shorten a person’s life. Leaded paint is harmful if ingested because lead causes brain damage. The law does not require either asbestos or lead paint to be removed. They can be left in place and/or covered over.

Asbestos recommendation: I suggest churches have a survey to learn where they have asbestos. The testing is fast and fairly inexpensive. Then I suggest a multi-year plan to eventually remove all asbestos from the building. This means the guys in “spacesuits” will come in for a few days and that part of the building is off-limits.

  • Replace pipe insulation first so that pipes can be replaced as needed
  • Second replace all ceilings with asbestos because gravity makes ceilings fall and so you can access the areas above the ceilings to place wires or HVAC equipment
  • Next remove all floor tiles. Many places cover over the tile but I suggest completely removing the tiles.
  • Finally, remove any remaining asbestos.

Removing all asbestos means you no longer have that headache to deal with in your buildings. It will help all future building renovation and maintenance and make them cheaper and faster. Asbestos abatement isn’t cheap but if done piecemeal over several years, a church can get rid of this problem.

Lead Paint recommendation: lead paint is most commonly found in two places – walls and windows.

  • It is impossible to remove paint from walls without removing the walls themselves and that is cost-prohibitive. The only solution there is to paint the walls every 3-10 years with fresh paint. That not only covers over the lead paint but it gives your building a continually fresh look.
  • For windows I suggest replacing them completely. Getting new energy-efficient windows to replace your old windows will help your utility expenses. The new windows will eventually pay for themselves and eliminate flaking paint chips which could be ingested by children.

Be proactive about your building maintenance. Take steps now so that you will have more options in future years.

 

Lead On!

Steve

Slate Roofs

This is not a post about what kind of roofs you should or should not have. It is a post about what I learned over the years about slate roofs. Always consult your architect about what kind of roof is appropriate for your structures and what the pros and cons are regarding the various types of roofs.

Slate roofs are beautiful. They stand out in a community full of flat, asphalt, and metal roofs. But they come with a pretty steep price: they are far more expensive to purchase initially, to install, and to maintain than other roofs. Slate pieces will turn lose and slide off the roof shattering on the ground below or causing serious harm to anyone unfortunate enough to be under a falling piece. Many roofing companies don’t work on slate roofs and the ones that do require special equipment since slate roofs can be very slippery when wet.

On the plus side, slate roofs last forever. Well, almost – they have a lifespan of about 100 years which is four to five times longer than asphalt roofs. They really enhance the appearance of a building, and snow melts off them quickly. Also, when they leak, it is often because of a missing piece which makes it easy to find the source of the problem. In general, they have fewer maintenance issues throughout their lifespan.

If you do have a slate roof now, look at the individual pieces. If you see a U-shaped discoloration on the pieces, that is the beginning of deterioration of the tile. It’s impossible to say how much longer that piece will “live” before it breaks off. What you can plan for is to replace your roof if it is over 80 years old – begin NOW to set aside funds each year to replace the roof as it nears the 100 year mark. Creating and funding the “Roof Replacement Fund” today will help the church manage a large financial expense in a few years.

In summary: slate roofs are great for looks and pretty easy on the maintenance budget, but they are expensive to install/replace and finding a company to do the maintenance can be problematic. If you are planning new construction, talk with your architect about what is best for you congregation. Then talk with the church to see if they are willing today to pay for the extra expense realizing it may save on maintenance expenses over the life of the roof.

Lead On!

Steve