Building Management (part 2 of 7)

Flooring: carpet versus vinyl tile

  • When deciding what kind of flooring to put in an area, first look at the use and foot traffic of that space. Areas that are pass-throughs such as hallways have, by definition, more traffic than destinations, such as offices or rooms.
  • Hallways should have vinyl tile or some other hard surface
    • Durable floor surfaces are the priority because of the heavy foot traffic, and hard surfaces have a lifespan that is double or triple that of carpet
    • Hallways are noisy but sound control is not a priority
    • They should be easy to clean since there is more potential for people to spill things on the floor
  • Classrooms and offices should have carpet or some other sound-absorbent material
    • There is a great need for sound control so that those seated in the space can hear each other
    • Carpets make rooms feel warmer and more welcome
    • Carpets in rooms will last for years because there is less foot traffic than in a hallway

 

Lead On!

Steve

Building Management (part 1 of 7)

Grouping rooms in use for energy savings

  • In facilities with multiple HVAC units for different areas of the building, schedule all weekday meetings (insofar as possible) in the same area of the building so that you use only one or two HVAC units.
  • Help members who insist on using another room see the benefits to the church of saving on energy by meeting next door to another group.

 

Lead On!

Steve

 

Finance Office: Computer Filing System (part 2 of 2)

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In part 1 I discussed how to set up the hardcopy or paper files of the church’s Finance Office. This post discusses how to organize computer or server-based files. My prediction is that within 5-10 years almost all finance office files will be kept on a computer. I encourage you to begin moving that way as soon as possible.

The first equipment you’ll need (after a computer) is a scanner. Most photocopiers today are also scanners. Or you can get a good quality flatbed scanner for about $200 or top line color “All In One” scanner/copier/printer for about $700. You should also invest in the latest version of Adobe which allows you to work with PDFs. I also encourage you to have an account with Dropbox and to either keep all your files on Dropbox (that’s what I do) or use it as a backup system.

Regarding the file organization itself, have:

  • A folder for every fiscal year and the following subfolders
    • For each month’s financial reports: put all regular financial reports in PDF form in the respective folder to easily access them in the future
    • Budget folder – all docs related to the current year budget
    • Memorial Letters folder – copies of all memorial acknowledgements
    • Stock Gifts and Non-Cash Gifts
    • Finance Committee meeting agendas and minutes
  • Additional folders for other major categories such as
    • Insurance
    • Contracts
    • Tax exemption docs
    • Employee Personnel Forms (tax forms, direct deposit form, etc.)
    • Finance Office Forms (all forms related to the Finance Office)
    • Building Projects & Campaigns (one folder for each one)
    • And as many other folders as necessary to group major activities and events. Caution: do not have an excessive amount of folders or you’ll spend a lot of time hunting for docs.

How you organize the folders is up to you. I organize everything by year – the budget, the monthly financial reports, the audit info, etc. are all in the folder of that fiscal year. I can find things easily if I know what fiscal year or two I’m dealing with. I can’t encourage you enough to be passionately organized about your folders – it will help you later and save loads of time.

 

Lead On!

Steve

Contractors (part 6 of 6)

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Scheduling Vendor Visits

  • Tradespeople have a habit of showing up whenever it suits them. Work with your suppliers to establish a specific date and time for each visit.
    • Setting up dates and times will help the church manage who is on its campus (a prudent security action especially if there are children at the church).
    • Planning visits enables the administrator to set aside time to work on a specific issue instead of being torn between items demanding his/her attention at the same time.
    • Setting up dates and times for the trades is also a benefit to the vendors’ scheduling processes.
  • Bumping vendors because of funerals
    • All vendors need to be informed at the outset of a contract that if they are working on a project, they might be bumped if there is a funeral. Funerals are always unknown events but they are priorities.
    • Negotiate up front who will bear any expense regarding lost productivity due to a funeral–the church or the vendor. The vendor may be able to work at another customer’s location on the day of the funeral.

Lead On!

Steve

 

Finance Office: Hardcopy Filing System (part 1 of 2)

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I have a simple filing system for my hardcopy (aka, paper) files in the church’s Finance Office. I’ve learned that simple is best: it keeps the staff and the auditors from having to hunt and hunting is just wasted productivity. I have a four drawer filing cabinet (lateral files are best) in which I’ve got the files for the current year (prior year files are boxed up and placed in storage until they are shredded). I’m doing less and less with paper files and moving as much as possible to electronic storage (with backups). We are in an age of transition – within a few years, paper files will be negligible.

  • Accounts Payable (Vendor payments)
    • All accounts payable are in separate manila folders by vendor with the vendor name on the folder tab.
    • All accounts payable invoices have stapled together the check stub followed by the supporting docs for that payment.
    • Credit cards are in separate file folders by employee. I keep them in the A/P drawer
  • Deposits
    • All deposits are in 12 folders with the month on the folder tab.
    • Deposits are placed in each monthly folder based on the date that the deposit hit the bank account.
    • All deposits have the bank deposit slip on top followed by all the docs which support the amount deposited.
  • Payroll
    • All payroll docs are in 12 folders with the month on the folder tab.
    • Payroll docs are placed in each monthly folder based on the date that the payroll hit the bank account.
    • All docs related to that payroll are stapled together to make future research easy.
  • Monthly folders
    • I have 12 folders with the month on the folder tab.
    • Each of these monthly folders has anything that doesn’t fit into one of the previous categories. Typically, this includes: journal entries, bank reconciliations, and investment statements.
  • Annual Files – there are files which are only one folder for the year. These include
    • Voided checks
    • Annual budget
  • Permanent Files – one of my drawers is for files that cross over fiscal years. This includes:
    • Contracts – I have a folder for each vendor. Somewhere on the folder I put when the contract expires. I also keep this info in an Excel spreadsheet to see at a glance when contracts expire.
    • Construction – any building info which will be needed over the course of several years is in a separate folder(s) according to the project.
    • Insurance – contracts and premium payments are kept in separate folders because this is kept forever (see records retention post)
  • Employee Files
    • Current employee files are kept in separate folders with the employee’s name on the folder tab
    • Former employees’ folders are boxed up and kept in a separate and secure location. The Department of Labor says you only need to keep those folders for three years after the employee leaves but I recommend keeping them for 10 years in case there is legal action by the former employee.

Once you are organized and get into a routine, then this system works quite well. I learned this from one of the Final Four accounting firms so it has passed muster.

Prior year files are in boxes on shelves organized by year and by contents: boxes for accounts payable (bills & invoices), a box for the monthly folders, a box for deposits, and a box with any other file (or fit those into one of the previous boxes as possible).

 

Lead On!

Steve

Contractors (part 5 of 6)

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Learn the Industry Jargon/Lingo

  • Every trade (plumbing, electrical, carpentry, HVAC, roofing, etc.) has terminology that is inherent only to that trade. They also have words that are common to all of them just because they are in the construction business.
  • Administrators will help themselves if they can learn the vocabulary used in the construction business and within each trade; they don’t have to know it all, but they should know enough to be able to understand the specifics of that trade.
  • Knowing the lingo of a trade will also help keep the administrator from feeling that he or she is getting taken advantage of by some person wanting to overwhelm or baffle the administrator.
  • Most tradespeople will appreciate that the administrator can speak their language so they don’t have to interpret everything they say.

 

Lead On!

Steve

 

 

Human Resources Director (part 2 of 2)

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HR Director: Position Description (items to include, not a full list)

  1. Search & Hire
    1. Develop and coordinate the search process for all staff
      1. Work with the ministers to find support staff
      2. Work with the senior pastor to find new ministers and directors
    2. Lead the interviews with the candidate and include prospective supervisor and colleagues of the candidate
      1. Before making an offer, obtain a clean background check
      2. Make recommendations regarding candidates
  2. Implement an on-boarding process
    1. Tax docs
    2. Church governing docs
    3. Personnel Manual review
    4. Orientation & tour around the building
    5. Provide two-way feedback opportunities for new employees at the 3, 6, and 12-month mark
  3.  Termination
    1. Termination for cause
      1. Be involved from the outset of any termination for cause to guide the process and ensure it complies with all laws
    2. Voluntary Termination
      1. Coach and counsel the employee so they leave well
    3. Exit interview
      1. Conduct a final conversation asking how the church can be better
  4. Grievances
    1. Meet with respective parties
    2. Handle according to policy without bias
  5. Forms & Files
    1. Ensure all state and federal tax files are current
    2. Ensure all employer forms are completed on a timely basis
  6. Personnel Manual
    1. Maintain and update the employee handbook
    2. Inform church staff of all changes
  7. Employee Benefits
    1. Provide at least annual opportunities for employees to learn about their benefits including health insurance, retirement, long-term disability, paid time off, etc.
  8. Employee Management
    1. Supervise administrative assistants
    2. Work with their respective managers to ensure
      1. The work product of each admin is at or above the standards
      2. The necessary office equipment & supplies are available to all employees
  9. Personnel Law
    1. Be knowledgeable about all employee and employer laws
    2. Implement and enforce new and updated personnel laws
  10. Employee Morale
    1. Create opportunities to help employee morale and team building
    2. Hear employee complaints and seek solutions before these become grievances
  11. Continuing Ed
    1. Search for opportunities for staff to improve their skills
    2. Provide onsite events (“Lunch & Learn”) for administrative assistants to learn more about the software and hardware they use

 

There are more things that can be added to this description but this will get you started. Add things as they are applicable in your context.

 

Lead On!

Steve

Contractors (part 4 of 6)

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Bidding

  • Every 3 to 5 years, put contracts out to bid. This includes EVERYTHING from the food supplier, elevator, dumpster, commercial property insurance, copiers, postage meter, financial audit, custodian supplies, etc.
  • Some companies are so hungry they’ll cut prices to get enough business to keep their employees.
  • Some companies are willing to do anything just to keep good customers which could even mean revamping a contract halfway through its term.
  • Examples of savings from some clients:
    • Commercial property insurance was reduced by 42%
    • A smaller and cheaper postage meter was obtained because more mail was sent electronically
    • The new copier contract permitted an upgrade to a color machine for less than the previous price of a black-and-white machine
    • The bank reduced its fees just to retain the relationship
  • In every instance, insist that the savings not affect the quality of service

 

Lead On!

Steve